24/7
Round-the-clock cover, always reachable
100%
SIA-licensed security personnel on every site
60+
Vetted professionals deployed across London
50
Years of combined security & FM experience
WHAT'S INCLUDED
What's included in Solomon's FM Business Concierge services
Our business concierge service covers professional visitor greeting and management, tenant liaison and day-to-day building support, meeting room coordination and booking assistance, delivery and post management, contractor and maintenance scheduling, and telephone and switchboard handling. Staff are briefed on your building's specific protocols, your key tenants by name, and the tone and standard your management expects, before they set foot on site.
HOW IT WORKS
How Solomon's Business Concierge Services works
01
Free Consultation
We begin by understanding your building, your occupants, and the standard you expect. Whether you manage a commercial tower, a residential development, or a boutique hotel, we take the time to understand what good looks like in your specific context before recommending a solution or a candidate.
02
Tailored Quote
Within 24 hours you receive a written proposal setting out the staffing model, cover hours, uniform specification, and fee structure. There are no vague day rates and no surprises — everything is agreed in writing before we start.
03
Staff selection and site briefing
We assign concierge staff who are matched not just to the role but to the character of your building. Every member of staff undergoes a site-specific induction — learning your residents or tenants by name where possible, your building's protocols in detail, and the standard of conduct you expect before their first shift.
04
Go live — and stay consistent
Cover begins within 48 hours of instruction. Unlike agencies that rotate staff constantly, we prioritise continuity — the same faces, building the same relationships, maintaining the same standard. Your dedicated account manager checks in monthly and resolves any issues within 24 hours.
WHY CLIENTS CHOOSE US
Why Choose us for Business Concierge Services
Tenants feel recognised and valued — reducing churn in multi-occupancy buildings
Visitors form the right impression of your building before they reach the meeting room
Building managers spend less time on front-of-house issues and more time on operations
Every member of staff is DBS-checked, uniformed, and inducted to your site
