24/7
Round-the-clock cover, always reachable
100%
SIA-licensed security personnel on every site
60+
Vetted professionals deployed across London
50
Years of combined security & FM experience
WHAT'S INCLUDED
What's included in Solomon's FM Call Handling Services
Our call handlers manage all inbound call answering using a bespoke script written to your brief. Calls are routed and transferred to the appropriate member of your team, and where a transfer is not possible, a message is taken and delivered in real time. Overflow cover is available during peak periods, and a full call log and monthly report is provided as standard.
HOW IT WORKS
How Solomon's Call Handling Services works
01
Free Consultation
We begin with a conversation about your site, your requirements, and the standards you expect. Whether you need one receptionist or a fully managed front-of-house operation, we take the time to understand your environment before making any recommendation.
02
Tailored Quote
Within 24 hours you will receive a clear, itemised quote with no vague estimates and no hidden fees. Cover hours, staffing levels, and the full scope of service are specified in writing so you know exactly what you are committing to.
03
Staff selection and briefing
We assign vetted, trained staff who are matched to your site, your culture, and your brand. Every team member is briefed on your access procedures, visitor protocols, and any site-specific requirements before their first day; not on the job.
04
Go Live
Full deployment is completed within 48 hours of instruction. Ongoing account management, monthly performance reviews, and direct access to your dedicated point of contact are included as standard throughout the duration of your contract.
WHY CLIENTS CHOOSE US
Why Choose us for Call Answering Services
No missed calls or lost enquiries, regardless of how busy your team becomes
A consistently professional tone on every call, every time
Instantly scalable capacity during high-volume periods without additional headcount
A significantly lower cost than recruiting and retaining a full-time telephonist
