24/7
Round-the-clock cover, always reachable
100%
SIA-licensed security personnel on every site
60+
Vetted professionals deployed across London
50
Years of combined security & FM experience
WHAT'S INCLUDED
What's included in Solomon's FM Residential Concierge services
Residential concierge cover includes front desk management and resident greeting, secure parcel and delivery acceptance and notification, visitor and contractor access control, key management and key holding, resident query handling and building information, lift and communal area monitoring, and emergency first-response liaison. Staff build genuine familiarity with your residents over time — learning preferences, recognising faces, and handling requests with the discretion that residents of premium developments expect.
HOW IT WORKS
How Solomon's Residential Concierge Services works
01
Free Consultation
We begin by understanding your building, your occupants, and the standard you expect. Whether you manage a commercial tower, a residential development, or a boutique hotel, we take the time to understand what good looks like in your specific context before recommending a solution or a candidate.
02
Tailored Quote
Within 24 hours you receive a written proposal setting out the staffing model, cover hours, uniform specification, and fee structure. There are no vague day rates and no surprises — everything is agreed in writing before we start.
03
Staff selection and site briefing
We assign concierge staff who are matched not just to the role but to the character of your building. Every member of staff undergoes a site-specific induction — learning your residents or tenants by name where possible, your building's protocols in detail, and the standard of conduct you expect before their first shift.
04
Go live — and stay consistent
Cover begins within 48 hours of instruction. Unlike agencies that rotate staff constantly, we prioritise continuity — the same faces, building the same relationships, maintaining the same standard. Your dedicated account manager checks in monthly and resolves any issues within 24 hours.
WHY CLIENTS CHOOSE US
Why Choose us for Residential Concierge Services
Residents feel secure and recognised — which directly supports service charge satisfaction
Parcels and deliveries are handled securely without burdening residents or managing agents
Contractors and visitors are managed discreetly and without friction
A consistently familiar face that becomes part of the building's community
